“I just witnessed the most amazing thing on the way here this morning,” my graduate school friend said to a group of us on the second day of the conference we were all attending in Portland. She had a gleam of wonder in her eyes as she described her AM commute. A female bus driver had sang a ballad over the loud speaker to all the passengers on board. When she finished the final note everyone clapped and cheered. The driver was in such good spirits, my friend said, that when she pulled up to one of the transfer stations she took the stage again and quipped over the speakers about the available color-coded MAX options. “Blue, red, yellow, green—takes you to your dream!” she chimed.

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